Privacy Policy
Muromo is committed to protecting your privacy. This Privacy Policy is designed to inform you about how we collect, use, disclose, and protect your personal information. We value your privacy and strive to be transparent in our data handling practices. By using Muromo's services, you consent to the terms outlined in this policy.
Who This Policy Applies To
This policy applies to all users of Muromo, including Shopify merchants (hereinafter referred to as "Merchants") and customers of Merchants who participate in referral programs (hereinafter referred to as "Customers").
When We Collect Data
We collect data in the following ways:
When You Visit Our Website and Use Our Service
We collect data whenever you interact with Muromo. This may include data collected automatically (referred to as "log data").
When You Voluntarily Submit Information
We collect data such as your email address and name when you voluntarily submit it to us, for example, when registering for Muromo's services.
Information About Children
Muromo is not intended for individuals under the age of 18. By using our services, you confirm that you are not under the age of 18. We do not knowingly collect information from children under 18.
Information We Collect From Third Parties
We may receive personal data about you from Retailers (Merchants), third parties we partner with, and publicly available sources like social media websites when you choose to connect with Muromo.
Types of Data We Collect
We collect the following types of data:
Contact Details
Your name, email address, social media accounts (when you choose to connect with Muromo), address, and telephone number.
Log Data
Information such as your IP address, browser details, timezone, geolocation information, login details, operating system, and version.
Data from Retailer's Store
Details about and from the Retailer's store, including orders Customers make and tracking data for those orders.
Data on How You Interact with Muromo
Usage information about how you interact with Muromo, including clicks, pages visited, actions taken, and errors encountered.
How We Use the Data We Collect
We do not sell personal information for commercial purposes.
We use your data for the following purposes:
To Customize Your Referral Program
Tailoring your referral program, managing different parts of your referral program, optimizing your referral program, tracking referrals and sending updates.
To Improve Muromo
Testing features, obtaining feedback, conducting research, and analyzing data.
Support
Resolving issues via support channels and informing you about service changes.
Marketing
Sending emails and messages about updates, changes to the service, new features, products, and services.
To Comply with Legal Obligations
Meeting our legal and regulatory obligations.
To Establish, Exercise, or Defend Legal Claims
When necessary.
We take data security seriously and use encryption and strict access controls to protect your data. While we do our best to secure your data, please note that the internet is not completely secure, and transmission of information online is at your own risk.
Your Privacy Choices
You have the following privacy choices:
Choosing Not to Provide Personal Data
You can decline to provide personal data when presented with the option, but certain services may not be available.
Managing Cookies
You can turn off or delete cookies in your browser settings, but some features of our service may not function properly without cookies.
Opting Out of Emails
You can opt-out of receiving emails from Muromo by following unsubscribe instructions in emails or contacting us at privacy@muromo.com
Your Rights
You have the following data protection rights:
Right to Access Information
You can request access to information we have about you.
Right to Correct Inaccurate Personal Data
You can correct personal data in your Muromo dashboard. Right to Object to Profiling or Automated Decisions: We use your data to improve your experience, and you can object to this.
Right to Port Your Data
You can request a copy of your data in CSV format.
Right to Be Forgotten
You can ask us to delete your personal data if no longer needed.
Right to Lodge a Complaint
You can address complaints to your local data protection authority or contact us first.
How We Protect Your Data
We employ administrative and electronic measures to protect your personal data against unauthorized access, use, or disclosure.
We may share your data with trusted third parties only when strictly necessary for providing our services.
Third Parties Who Process Your Data
We use third parties to support and run our services.
We carefully select and review these third parties for their privacy policies and security practices. Please read the privacy policies of Google Analytics, XX to understand how your information will be handled by them. By using Muromo, you consent to the privacy policy of our third party service providers.
How Long We Store Your Data
We retain your data as long as you use Muromo and for up to 6 months in backups after you stop using our service.
How We Respond to Do Not Track (DNT)
At present, we do not respond to "DNT" signals due to the absence of legal or industry standards. We are closely monitoring developments in privacy standards.
Cookies
We use cookies to enhance your experience on Muromo.
You can block or delete cookies in your browser settings. Muromo and third parties set cookies during your interactions with our service.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy, and changes will take effect immediately upon posting on our website. We will notify you of material changes.
How to Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@muromo.com.